1. Medical Emergency Refund Policy
At VashuTrips, we understand that unforeseen medical situations may arise. In such cases, the following policy applies:
Refund Eligibility
- Customers are entitled to a full refund in case of a genuine medical emergency.
Documentation Requirement
- A refund request must be supported with valid and detailed medical documents issued by a certified medical professional.
Submission Deadline
- The request must be submitted at least 3 days before the scheduled departure date.
Processing Time
- Approved refunds will be processed within 5 to 7 working days.
Advance Payment Clause
- If advance payments have already been made to hotels or service providers, the refundable amount will be adjusted accordingly after deducting such payments.
Support
- For assistance, customers may contact our support team at any time.
2. Normal Cancellation Policy
Cancellation Notice
- Cancellations must be made at least 15 days prior to the scheduled arrival date.
Refund Type
- Instead of a direct refund, a credit note will be issued for the cancelled booking amount.
Processing Time
- Credit notes will be issued within 7 to 10 working days after cancellation approval.
Advance Payment Clause
- Any advance payments made to hotels or third-party vendors will be deducted from the credit note amount.
Support
- Our customer service team is available to assist you with cancellations and queries.
3. Payment Terms
Booking Payment Structure
To confirm and secure your booking, payments are divided into three stages:
- Initial Payment
- 10% of the total package cost + 5% GST
- Required at the time of booking
- Second Payment
- 20% of the package cost
- Payable after issuance of hotel vouchers
- Final Payment
- 70% of the package cost
- Payable after hotel check-in
Advance Payment Adjustment
- If VashuTrips has made advance payments to hotels or service providers, the amount will be adjusted against your final payable balance.
4. General Terms
- All refund and cancellation requests are subject to verification and approval by VashuTrips.
- Processing timelines may vary depending on banking or third-party processing delays.
- Credit notes issued are non-transferable unless specified otherwise.
5. Contact Us
For any refund, cancellation, or payment-related queries, please contact:
VashuTrips
Jaipur, Rajasthan, India
- Email: vashutrips@gmail.com
- Phone: +91-90798 92923